Privacy Policy – Selal

At Selal, developed by AFAQ AL AMAL, we are committed to protecting your privacy and ensuring the confidentiality of your personal information when using our application or website. This Privacy Policy explains how we collect, use, and share data, as well as your rights as a user within the Sultanate of Oman.

1. Information We Collect

We collect certain information to provide you with the best possible experience, including:

Personal Information

• Full name
• Phone number
• Email address
• Delivery address
• Account information such as username and password

Usage Information

• Order history
• Browsing activity within the app
• Device type and usage times
• Location data (including background location when GPS is enabled) to ensure accurate order tracking and delivery

Financial Information

• Selected payment methods
• Encrypted payment details handled through trusted payment providers

Note: We do not store credit or debit card details on our servers.

2. How We Use Your Information

• Process and deliver your orders efficiently
• Improve the app’s performance and user experience
• Personalize content and offers based on your preferences
• Communicate with you regarding orders, notifications, or customer support
• Protect the security of accounts and transactions
• Enhance Selal’s features and develop new services

3. Sharing Your Information

We may share your information with:

Service Providers

• Delivery partners
• Payment gateway providers
• Messaging and notification services

Business Partners

To facilitate transactions between you and the stores available on Selal.

Legal Authorities

If required by law or official government entities in Oman.

We do not sell your personal data to any third party under any circumstances.

4. Data Protection

• Encryption of sensitive data
• Secure server and database protection
• Multi-step authentication when necessary
• Continuous monitoring to detect and prevent unauthorized access

5. Cookies

The Selal application and website may use cookies to enhance your browsing experience by:

• Remembering your preferences
• Improving page loading speed
• Showing relevant content based on your behavior

You can manage or disable cookies from your device settings.

6. Your Rights

• Access your personal information
• Update or edit your account details
• Request the deletion of your account at any time
• Opt out of receiving notifications or marketing messages
• Withdraw consent to data collection (some app features may be affected)

7. Children’s Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect data from them. If such data is discovered, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any major changes will be communicated through the app or via email.

9. Contact Us

• Email: support@selal.com
• Address: Muscat, Sultanate of Oman