Privacy Policy – Selal Rider
Selal Rider, developed by AFAQ AL AMAL, is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and share data when you use the Selal Rider mobile application within the Sultanate of Oman.
1. Information We Collect
To operate delivery services effectively, Selal Rider collects the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Profile photo
- Vehicle or delivery-related information (if applicable)
- Account login details (username and password)
Location Information
The Selal Rider app collects your precise and approximate location for delivery operations. This includes:
- Foreground Location: When the app is open and running, to update your real-time position, assign nearby orders, and help customers track their delivery.
- Background Location: When the app is minimized or not actively in use, but you have an active delivery. This ensures order tracking, proof of movement, and correct delivery routing.
Selal Rider may access your location even when the app is closed or not in use, but only for the purpose of an active delivery task.
Device & Usage Information
- App activity (navigation, screens viewed)
- Device type and operating system
- IP address and network information
- Crash logs and performance data
Financial Information
- Bank account or wallet details used to receive payments
- Encrypted payment information handled securely by our payment partners
We do not store your debit/credit card details on our servers.
2. How We Use Your Information
- Assign delivery orders based on your location
- Track your movement during active deliveries
- Provide customers with accurate real-time delivery updates
- Improve routing, delivery timing, and performance accuracy
- Verify completed deliveries and ensure rider safety
- Prevent fraud and unauthorized activity
- Communicate with you for support or order updates
- Improve the app and develop new features
3. Sharing Your Information
Service Providers
- Merchant partners and restaurants
- Payment processing partners
- Messaging, SMS, and notification services
- Map and navigation service providers
Customers
During a delivery, customers may see your:
- First name
- Profile photo
- Live delivery location
Legal or Government Authorities
We may share information if required to comply with local laws in Oman or to respond to valid legal requests.
We do not sell or rent your personal data to any third party.
4. Data Protection
- Secure and encrypted data transmission
- Encrypted storage of sensitive information
- Strict access controls and authentication
- Continuous monitoring to prevent unauthorized access
5. Cookies & Tracking Technologies
Selal Rider may use cookies or device identifiers to:
- Improve app performance
- Remember your preferences
- Enhance navigation and usability
6. Your Rights
- Access your personal information
- Update or correct your account details
- Request deletion of your account or personal data
- Withdraw permission for location access (delivery features may stop working)
- Opt out of non-essential notifications
7. Children’s Privacy
Selal Rider is intended for adults only. We do not knowingly collect data from children under 18. If such data is found, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant updates will be communicated through the app or email.
9. Contact Us
- Email: support@selal.com
- Address: Muscat, Sultanate of Oman